1. Introduction
By accessing and purchasing goods from our online store, you agree to abide by all the following terms and conditions. All products listed are men’s premium knitwear, including textured turtlenecks and classic V-neck cardigans. We reserve the right to update these terms without prior notice.
2. Product Information
We strive to ensure all product photos, sizes, textures and color descriptions are accurate. Minor color differences may occur due to screen display. If you have size questions, contact our support team before placing orders.
3. Free Shipping Policy
We offer free standard shipping on all orders with no hidden delivery fees. Shipping times vary by destination; we will send tracking information once your parcel is dispatched. Remote areas may have slight delivery delays.
4. 60-Day Return Policy
We provide a 60-day return window from the date you receive your order.
- Items for return must be unworn, unwashed, with original tags intact and free of stains or damage.
- Returns caused by personal preference are eligible within the 60-day period.
- Damaged or defective goods received on arrival qualify for free exchange or full refund.
- Custom clearance fees for international returns shall be borne by the buyer unless the item has factory defects.
5. Payment
We accept mainstream online payment methods. All payments are processed securely. Orders will not be shipped until full payment is confirmed. Prices shown on the website are final and include no extra tax unless marked separately.
6. Pricing & Promotions
All product prices are subject to change without notice. Sale-labeled knitwear items cannot be combined with other discount codes unless stated on the product page. Popular featured knit products follow the same pricing and return rules as regular goods.
7. Order Cancellation
You may cancel your order for free before it is shipped. Once the parcel has been dispatched, you will need to submit a return request after receiving the package under our 60-day return rule.
8. Liability Limitation
We are not responsible for delivery delays caused by logistics companies, customs inspection or force majeure events. Our maximum compensation shall not exceed the total amount you paid for the relevant order.
9. Contact
If you have any questions regarding these terms, shipping, returns or products, please reach us via our Get in Touch page.